If you are experiencing any troubles with the Virtual Desktop client, please review the following requirements.
- Your computer must have a broadband Internet connection.
- The network that your computer is connected to, and any firewall on the client device, must have certain ports open to the IP address ranges for various AWS services. For more information, see Port Requirements.
- The round trip time (RTT) from the client's network to the region that the WorkSpaces are in should be less than 100ms. If the RTT is between 100ms and 250ms, the user can access the WorkSpace but performance will be degraded.
- The clients require HTTPS access to various AWS resources. The clients do not support proxy redirection at the application level. HTTPS access is required so that users can successfully complete registration and access their Classroom Virtual Desktop.
To verify client networking requirements
Step 1: Open the Classroom Virtual Desktop client. If this is the first time you have opened the client, you will want to follow the directions here.
Step 2: Click Network in the lower right corner of the client application. The client application tests the network connection, ports, and round-trip time and reports the results of these tests.
Step 3: Click Dismiss to return to the sign-in page.