Troubleshooting Chrome

With the recent release of Chrome version 71, you may encounter a white browser window when connecting to your Virtual Desktop. This is caused by a new way Chrome handles certain media being played in the browser window. To allow your Virtual Desktop to work properly, you will need to make a small change in the settings of the browser, please follow the steps below:

• If you are currently browsing this page in Chrome, you can simply click here to open a new window: chrome://flags/#autoplay-policy  It will open a window that looks like this:

 

• Change the option for "Autoplay policy" to be: "No user gesture required"

\ 

• Once you change the option, you will be prompted to relaunch the browser, please click "Relaunch Now" and navigate back to your Virtual Desktop and log in again.